It is possible to add information to the pop-ups that appear in Synergy.  In this example, our customer wanted a Resource Name and Modified Time to the pop-up allowing other users information that they could use to solve an account issue.

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This pop-up is used by the system, when a Resource attempts to view / edit a “Blocked” Account.

Make it easier for your Resources to view information that is stored within the Synergy database for your business processes with customizations such as this example.