This tool “Workflow Plus Additional Roles in Request Flow Tab” is used when you wish to have more than one Role available within a workflow request status.  In standard Synergy, there is one role per status (approved, realize or process).

With this tool, we have increased the number of Roles to three in each of the three statuses.

A checklist within the flow tab also provides the ability to allow only 1 resource from each of those roles selected to change its status, moving the request forward.