Our “Create a Support Desk in Synergy” manual was designed to show examples of the product in use, rather than “how to use” functionality.
This manual provides readers with an example of workflow from one support individual to another during a support call while trying to solve a customer issue. Following this example will provide you with a solution that you can quickly implement in your organization.
You will learn about escalating calls and viewing data regarding the calls and actions required by your support staff.
This manual has 62 pages of valuable information and uses Synergy Classic (ASP) screen displays.
The cost for this manual is $75.
This manual is being rewritten for Synergy Enterprise (Version 254) users and will be available soon.