This article was taken from a JobBOSS document published last week on Exact’s Portals. Many Synergy clients may not have seen it, so I am using it as the Tip of the Day.
When uploading a document, such as an e-mail in Outlook or other files in Word, Excel or PowerPoint, the Resource is unable to select another Document Type. The Pop-up will appear and you are able to select a different Document Type, however the document type will revert back to the default Type.
This error occurs due to a Microsoft Update (KB3008923) If you go to the Control Panel / Programs & Features / View Installed Updates and search for this Update. If the update is in your system, you will need to do the following:
Install Microsoft Update (KB3025390). You may wish to search your system to see if it has already been downloaded, but not installed. You may need to go to the Microsoft Download Center to obtain this udate.